SAVANNAH, Ga. – December 20, 2022 – Several members of the Four Star Freightliner team were recognized during the 2022 Elite Support Summit held in Savannah, Ga. on December 12-15.
The 4-day summit is a networking event that brings together more than 500 continuous improvement coordinators (CIC), dealer principals, and executive leaders from the Daimler Truck North America (DTNA) network to share best practices and recognize continuous improvement efforts.
Four Star Freightliner’s CICs took home a total of five awards. They all were recognized as influencers in Continuous Improvement and the Elite Support Network. Kelly Hammon (Dothan, Ala.) and Tim Kirkland (Valley, Ala.) received the WOW Award which recognizes 5S Excellence, a methodology that CICs use to identify opportunities for improvement, create organization and efficiency, and develop a process to sustain the new improvement.
Sonny Hartley (Valley, Ala.) and Zack Howard (Midway, Fla.) received the Elephant Award which recognizes Excellence in Continuous Improvement Leadership. Mike Ellifritz (Montgomery, Ala.), Dealer Family CIC, accepted an award on behalf of all seven Four Star Freightliner locations for Leadership in Change Management.
As a certified Elite Support dealer, Four Star is committed to delivering unmatched customer service and efficiency every time a truck comes in for maintenance or repair.
Every dealership earning the Elite Support certification must meet more than 100 specific criteria across several customer service areas. To maintain these high standards, Four Star Freightliner has a Continuous Improvement Coordinator at each location that works with the staff to ensure that those standards are met.
Photo: Four Star Freightliner sent a team to the Elite Support Summit including Tim Kirkland, Sonny Hartley, Lynn Robinson, Brad Chatman, Kelly Hammon, Zack Howard, and Mike Ellifritz.
About Four Star Freightliner
Four Star Freightliner prides itself on providing customers with world-class truck products from Daimler Truck North America (Freightliner and Western Star) and a full spectrum of services. It maintains one of the most comprehensive networks of dealerships and service centers in the Southeast region. There are 7 locations to support customers’ needs: Montgomery, Ala.; Dothan, Ala.; Valley, Ala.; Tifton, Ga., Valdosta Ga., Albany, Ga. and Midway, Fla. Visit us online at fourstarfreightliner.com.
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